It is free to exchange items for a different size, based on stock availability. Shipping is free on the replacement item, but if you are based outside the EU you will need to pay duties and taxes on this.
To exchange an item, sign into your account, create an exchange and simply specify the new size you require by following the instructions above.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
If you have received an item as a gift, you may exchange it for a store credit to your MAGANI JEWELS S.L account (you will need to register your details). The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.
To arrange a return, please email email@example.com
Note, corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact firstname.lastname@example.org
RECEIVING A REFUND
Your refund will either be credited to the original purchaser’s credit card or MAGANI JEWELS S.L account and will include shipping costs for faulty items or for orders cancelled under the DSRs only.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through MAGANI JEWELS S.L. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note card refunds may take up to 15 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
We have made every effort to display as accurately as possible the colours of our products that appear on MAGANI JEWELS S.L. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit. Free collection does not apply to items returned from a different country to the original shipping destination or to orders cancelled under the DSRs. We prefer that items are returned to us via FedEx to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is: MAGANI JEWELS S.L C/Isaac Peral 16, 50001, Zaragoza, +34 976210599 We request that you contact us at email@example.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via FedEx. CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt. You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email firstname.lastname@example.org or write to us at: Notice of Contract Cancellation Customer Care Department MAGANI JEWELS S.L C/ Isaac Peral 16 50001 Zaragoza 976210599 On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorisation (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at: MAGANI JEWELS S.L C/ Isaac Peral 16 50001 Zaragoza 976210599
Please retain proof of sending, in case of a dispute. Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations. All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost. Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above. OUR POLICY Items should be returned new, unused, and with all MAGANI JEWELS S.L and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email email@example.com if any of your purchases have been delivered without MAGANI JEWELS S.L tags. All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.